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Refund Policy

Last updated: 11 August 2026

This Refund Policy explains when and how refunds apply to services provided by Appex Business ("we", "us", "our"). By engaging our services or making a payment, you ("the client", "you") agree to this policy, which forms part of our Terms and Conditions. We keep it simple, transparent and fair on both sides, because a project is a professional services engagement in which time and resources are committed and consumed progressively.

1. Free stages carry no charge

Our initial consultation and any rough demo are provided free of charge. No payment is taken at these stages, so no refund is involved. You are under no obligation to continue after them, and any estimate given at this stage is indicative only.

2. If we decline or cannot take your project

If, after discussion, we decide not to proceed with your project, or we are unable to take it on for any reason, and you have already paid an advance, we will refund that advance to you in full within a reasonable period. This applies when the decision not to proceed is ours.

3. If you cancel before work has started

If you have paid an advance and choose to cancel before we have begun active work on your project, for example before requirement gathering, design or development has started, you may request a refund. In this case we return your advance, less any direct third party costs already paid on your behalf at your request, for example domain purchase, server charges, or paid licences. We will share proof of any such costs deducted.

4. Once work has started

After work has started, payments already made are treated as payment for the work carried out up to that point and for resources committed to your project, and are non refundable. Where a project is structured in milestones or stages, each milestone payment reflects the value delivered up to that milestone; once a stage has begun, the payment for that stage is non refundable. Where a milestone has been paid but genuinely not yet started, the unstarted portion may be eligible for a refund under the same terms as Section 3.

5. Discontinuation of an in-progress project

If you choose to discontinue an engagement that is already underway, we are entitled to retain payment for all work performed and committed up to the point of discontinuation, including work in progress, and any completed work is handed over to you as it stands, subject to full and final payment for that stage.

6. What is not refundable

• Work already completed or in progress, including research, design, development, testing and project management time.
• Third party or infrastructure costs paid on your behalf, such as domains, servers, cloud hosting, paid plugins, licences, certificates, app store accounts and similar subscriptions.
• Discounted or promotional work, including student discounted projects, unless stated otherwise in writing.
• Change requests or additional scope beyond the original agreed scope that has already been delivered.
• Delays caused by you, including late feedback, late content or sample data, late approvals, or late provisioning of infrastructure, which do not by themselves qualify for a refund or fee reduction.

7. How to request a refund

To request a refund, email us at appexbusinessofficial@gmail.com or message us on WhatsApp at +91 83560 06611 with your name, the project details, and the reason for your request. We aim to acknowledge every refund request within 24 hours and to resolve approved refunds within a reasonable period, typically 7 to 14 working days, using the original payment method where possible.

8. Delays and communication

We commit to clear communication and to responding to every query within 24 hours. If a delay is caused by us, we will work with you in good faith to put it right, which may include a partial fee adjustment where genuinely warranted. Delays caused by pending client feedback, missing content, or third party services outside our control do not by themselves qualify for a refund.

9. Payment disputes and chargebacks

If you have a concern about a payment, please contact us first so we can resolve it directly and quickly. Raising a chargeback or payment dispute with your bank or payment provider without first contacting us may delay resolution and does not by itself entitle you to a refund beyond what this policy provides.

10. Changes to this policy

We may update this Refund Policy from time to time. The version in effect at the time your project begins is the version that applies to that project. Any specific refund terms agreed in a written proposal for your project take precedence over this general policy for that project.