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Terms and Conditions

Last updated: 11 August 2026

These Terms and Conditions ("Terms") govern your use of the Appex Business website and the services we provide. By using our website, contacting us, requesting a quote, or engaging our services, you ("the Client", "you") agree to these Terms. Please read them carefully before proceeding. If you do not agree with any part of these Terms, please do not use our website or engage our services.

1. Who we are

Appex Business ("we", "us", "our") is a software development company with offices in Mumbai and Dublin, designing and building websites, mobile applications, web applications, cloud infrastructure and related digital products for clients.

2. Enquiries and consultation

Our initial consultation and any rough demo are offered free of charge and create no obligation on either side. Any estimate, timeline or suggestion given at this stage is indicative, based on the information available at the time, and may change once full requirements are understood.

3. Proposals, scope and quotes

Before a project starts we agree a written scope, timeline and cost with you. That written proposal, together with these Terms, forms the agreement for your project. If the two differ, the written proposal for your specific project takes precedence for that project. Anything not expressly included in the agreed scope is treated as outside scope. Work outside the agreed scope is assessed for its impact on effort, timeline and cost, and is only taken up once agreed with you in writing, typically as a change request under Section 9.

4. Client responsibilities

• Provide accurate information, content, credentials and timely feedback needed to move the project forward.
• Review deliverables and respond within a reasonable time, so the agreed schedule can be kept.
• Take responsibility for items you choose to own directly, such as domain registration, server or cloud billing, third party subscriptions and app store developer accounts, where agreed in your proposal.
• Ensure that any content, data, trademarks or materials you provide do not infringe the intellectual property or other rights of any third party, and indemnify us against claims arising from such materials.
• Determine and meet any legal, regulatory or compliance requirements that apply to your business, product or industry.

5. Payments and invoicing

Payment terms, including any advance and milestone structure, are set out in your project proposal. Work generally proceeds against agreed stages, and a milestone payment is due once that milestone is reached. A valid invoice is issued for each payment. Where a due payment remains outstanding, we may pause work on the next stage, and any such pause extends the timeline accordingly. Third party costs such as domains, hosting, cloud infrastructure, licences, app store fees and certificates are additional unless stated otherwise in your proposal, and are billed to you directly or paid on your behalf by prior agreement.

6. Refunds

Refunds are governed by our Refund Policy, which forms part of these Terms. In summary, if we decline or are unable to take on your project, any advance is refunded in full. If you cancel before work has started, your advance is refundable less any direct costs already spent on your behalf. Once work has started, amounts already paid correspond to work performed and resources committed, and are non refundable.

7. Timelines and delays

We give realistic timelines and work diligently to meet them. Timelines assume timely client feedback, content, approvals and, where applicable, timely provisioning of third party infrastructure. Any of the following will reasonably extend the timeline: delay in providing feedback or approvals, delay in providing required content or sample data, changes requested after a stage has been finalised, delay in provisioning infrastructure by you or your infrastructure team, and delay in obtaining any permission required from third parties such as app stores or platform providers.

8. Design review and finalisation

Where a project includes design deliverables, we share designs for your review. You provide feedback and any changes required, we work on reasonable and logical feedback, and share revised designs for a final review. Once a design is approved, it is treated as final. New changes introduced after a design is finalised are handled as a change request under Section 9 and may extend the agreed timeline.

9. Change requests

Changes requested after a stage has been finalised, and any new requirement beyond the agreed scope, are assessed for their impact on effort, timeline and cost, and are taken up as separately agreed work with its own cost and schedule, protecting the committed timeline and the quality of delivery for the rest of the project.

10. Intellectual property

Unless agreed otherwise in writing, on full and final payment of all amounts due for a project, ownership of the final delivered product and its custom source code transfers to you. Until full payment is received, all work remains our property. Third party components, libraries, frameworks and services used in the build remain governed by their own licences. We retain the right to our own general skills, know how, methods and reusable, non client specific components used in delivering the work, and may, unless you ask us not to, refer to your project as part of our portfolio.

11. Revisions and rework

A reasonable number of revisions within the agreed scope is part of our process. Rework caused by a change of direction, new requirements, or scope not previously agreed is treated as a change request under Section 9.

12. Maintenance and support

Post launch support periods, for example 15, 30 or 45 days as stated in your proposal, cover the correction of genuine defects in the delivered functionality. They do not cover new features, new requirements, or changes to the agreed scope. Ongoing support, monitoring, updates and maintenance beyond the post launch period are provided under a separately agreed Annual Maintenance Contract or similar arrangement.

13. Publishing and infrastructure on your behalf

Where we publish apps or deploy products on your behalf, for example to Google Play, the Apple App Store, or a cloud or web server, you remain responsible for the accuracy, legality and compliance of your product and its content, and for maintaining any accounts, fees and renewals in your name where applicable. Where infrastructure is provided under your own cloud account, ownership and custody of the data stored within it rests with you, and we are not responsible for the availability, pricing or policies of that infrastructure or of any third party service.

14. Security

We implement appropriate technical and organisational security measures for the work within the agreed scope, having regard to good industry practice. Independent security audits, penetration testing, certification or regulatory assessment are not included in a project fee unless expressly stated in your proposal, and may be commissioned separately.

15. Limitation of liability

We provide our services with professional skill and care. To the maximum extent permitted by law, our total liability for any claim connected to a project, whether in contract, tort or otherwise, is limited to the fees actually paid by you for the work giving rise to the claim. We are not liable for indirect, incidental or consequential losses, including loss of profit, revenue, data or business, or for issues arising from your infrastructure, third party services, or misuse of the delivered product.

16. Confidentiality

We treat your project information as confidential and expect the same in return regarding our methods, proposals, pricing and know how. Both sides may share confidential information only as needed to deliver the project, and will take reasonable steps to protect it.

17. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including acts of nature, changes in law, or failures of third party or cloud services, provided the affected party notifies the other promptly and works to minimise the impact.

18. Termination

Either side may end a project by written notice if the other materially breaches these Terms and does not put it right within a reasonable time after being asked to. On termination, you pay for all work completed and resources committed up to that point, and we hand over deliverables for which payment has been received.

19. Governing law and disputes

These Terms are governed by the laws of India. Both parties will first seek to resolve any dispute amicably and in good faith. If unresolved, the dispute will be subject to the jurisdiction of the appropriate courts in India, unless otherwise agreed in writing for a specific project.

20. General

These Terms, together with your written proposal and our Privacy and Refund Policies, form the entire agreement between us for a project and supersede any prior discussions on the same subject. If any provision of these Terms is found unenforceable, the remaining provisions continue in effect. Neither party may assign a project agreement without the other's written consent, except to a successor of substantially all of its business. Failure to enforce a provision is not a waiver of it.

21. Changes to these Terms

We may update these Terms from time to time. The version in effect when your project begins applies to that project. Continued use of our website after an update means you accept the latest version shown here.